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Session 9
Meets & Greets – Approaching Customers

You don’t get a second chance to make a first impression.

You’ve probably heard that phrase, and it is certainly true in the world of retail sales.

The impression you give when you first interact with your customer will most likely determine whether or not you make a sale. In this critical session you will learn the best ways to approach customers as well as the behaviors you need to avoid.

Some of the information covered includes:

  • What the first eye contact with your customer is telling you
  • How to appear polite and respectful without saying a word
  • What you must avoid doing at all costs
  • And much more…

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