No matter what size your retail location is, you may find yourself facing a crowd at some point or another.
Whether you are located in a place that “celebrates” Black Friday, or you have a seasonal or holiday-related sales event that is driving business your way, having a good crowd management plan in place keeps you, your employees, and your customers safe. Continue reading
You know your store inside and out.
You take the layout and flow of the store for granted by now, and you know where everything is located. Continue reading
The impulse buy is something with which we are all familiar. You walk into a store and then you see something that wasn’t on your list, and that probably wasn’t even on your mind.
However, you know you can’t leave the store without it. Continue reading
When working in retail and trying to make sales, one of the most common things you will hear a customer say is that they can find the same product on the web for less than what your store is charging.
What are you supposed to do when someone claims this? Continue reading
When you have a retail store, you certainly want to make sure that you are doing everything you can to make sure the business is a success.
However, the retail world tends to be fraught with mistakes, and you might be making some of them. Continue reading
Anyone in business today needs to know just how important it is to have staff that listens.
Not only do you want the staff to listen to you and the managers so they know what they are doing, but you also want to make sure they are listening to what the customers have to say. Continue reading
If you want to make your customers happier and more comfortable, and you hope to increase sales, it helps to think like your customer when you look at your store and what it offers.
You need to get a better idea of what customers value when they walk into your store, and other stores for that matter. Continue reading
Upselling is important for many establishments, including bars, restaurants, and retail stores.
Even spas and hotels try to upsell in order to improve their bottom line. Continue reading
Ideally, the retail staff in your stores are adept at selling, upselling, and add-on selling.
However, there is a fine line that they must walk so they do not tread into the territory of overselling. Continue reading
Think about the last time you were in a store comparing products.
You worked with the salesperson to decide what you wanted, bought it and took it home. Continue reading